We always encourage you to keep your old cell phone. If you upgrade your phone and your old cell phone is in good working order, that can be your insurance right there. Yes, it is not your nice new phone, but it's a replacement phone and it saves you $5 a month with a $50 deductible.

Our store only charges $5 and tax to take that old phone and put it right back on the customer's plan in case their new phone is lost, stolen, water or physically damaged.

When a customer takes insurance, they are billed $5 per month per cell phone line. When a claim needs to be made, they have to pay an additional $50 deductible.

Our pre-owned phone selection starts at $60. When an entire family is involved, the savings from pre-owned phones can be considerable.

With all this said, there is nothing that can replace a very new and trendy phone except another new and trendy phone. In this case, we do encourage customers who buy phones which retail for over $250 to take insurance. They will pay $5 a month and have to pay a $50 deductible, but after the claim has been made, they should receive their refurbished replacement within 24 hours.